We only accept orders and ship deliveries in Australia :) *Coming Soon* Breakable collection will soon be available. Vintage & Thrift now on sale!
10% off online bookings!
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FAQs
Effective date from April 14, 2021
Welcome to GIZELLA FAQs
Credit and Debit Cards
We accept Credit Cards and Debit Cards via Square.
Afterpay
Shop now and pay later with Afterpay online at Gizella. Afterpay allows you to pay for your order over four, interest-free instalments due every fortnight.
Last update: 14 April 2024
Our Clients
Shipping costs are based on the total
weight of the order and delivery
location, and are subject to change.
We only accept orders and ship
deliveries in Australia.
We offer options from
Express Post
(2 to 5 business days) or
Parcel Post
(3 to 10 business days).
Shipping delays may occur.
Please note: If your order is urgent,
we advise you to order 2 to 4 weeks
before the production or project date.
We aim to ensure you receive and
prepare your pieces with ample time.
We accept payments by cards and
from Afterpay.
We take great care in packaging our
products to ensure they arrive in good
condition and all products undergo
careful inspection prior to dispatch. In
the unlikely event that your order
arrives damaged, please contact us at
hello@gizella.com.au within 24 hours
of delivery and include photo or video
references of the damaged product
and packaging - DO NOT DISPOSE OF
THE ORIGINAL PACKAGING AND
PRODUCT ORDERS. Please read our
All sales are final. Please take note
that we do not allow refunds,
replacements, cancellations, or
returns on all items, especially sale
items and those
marked as 'Vintage & Thrift - Final Sale
and Non-Returnable'. However, if the
product you received is confirmed to
have damages or faults, we will
replace or refund the price of the
product to your original payment
method excluding and minus shipping
fees, as appropriate. We do not accept
damages or faults caused by customer.
We would like to point out that we will
not offer any refund or return if you,
as a customer, damage the product,
misuse it, fail to use it according to
instructions or in an abnormal way, or
fail to take reasonable care. We will
investigate and inspect the product
itself, and we reserve the right to
adjust the refund amount if the
product returned does not constitute
a defect in our reasonable opinion. We
also reserve the right to refuse refund
and return.
We will send it back to your address,
and you will need to pay for the
shipping fees. We do not offer any
hire services, therefore if, upon our
investigation, we see evidence of our
products being already used and
purposely damaged/said to be
damaged after productions or
projects, in order to return and refund,
we will decline the return and refund
request.
Please read the
'Return & Refund Policy' and contact
us at hello@gizella.com.au
