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Effective date from April 14, 2021

Welcome to GIZELLA Privacy Policy​

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This Privacy Policy describes how www.gizella.com.au (the “Site” or “we”) collects, uses, shares, and discloses your Personal Information when you visit or make a purchase from the Site.

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Collecting Personal Information

When you visit the Gizella website, we automatically collect certain information about your device, your interaction with the Site, and information necessary to process your purchases, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. We may also collect additional information if you contact us for customer support.

 

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

 

We collect Device Information using the following technologies:

1. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.

2. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

3. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

• Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimize our Site.

• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

• Disclosure for a business purpose: shared with our website and processor, Wix.

 

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information including credit card numbers, email address, and phone number.

• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

• Source of collection: collected from you.

• Disclosure for a business purpose: shared with our website and processor, Wix.

 

Customer support information

• Examples of Personal Information collected: name, billing address, shipping address, payment information including credit card numbers, email address, phone number, version of web browser, IP address, time zone, cookie information, sites or products interest, search terms, and site interaction.

• Purpose of collection: to provide customer support.

• Source of collection: collected from you.

• Disclosure for a business purpose: shared with our website and processor, Wix.

 

We may collect any other information such as offline data and purchased marketing data/lists. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

Please note that your bank details must match the customer and member details on our Website. We will cancel the order if it does not match to prevent further issues.

 

Minors

Age restriction is required. The “Site” is not intended for individuals under the age of 18 years old. We do not intentionally collect Personal Information from children under 18.

 

If you are under 18, please do not provide any information on this Website. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the email address hello@gizella.com.au to request deletion.

 

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;

• Screen our orders for potential risk or fraud; and

• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications), payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us, such as your name, address and email address. Your personal information will be used for the specific reasons stated.

 

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

 

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SHARING YOUR PERSONAL INFORMATION

The Gizella website shares your Personal Information with third parties and service providers to help us use your Personal Information and fulfill our agreements/contracts with you, as stated. For example:

• We use Wix to power our online store. You can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy.

• We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

WIX

At Wix, we take our commitment to protecting our users' websites and their data seriously. To learn more about how we do this, visit our Privacy and Security Hub: https://www.wix.com/manage/privacy-security-hub.

Wix.com is a “Service Provider” for your data. This means that Wix will only process your data following your instructions and on our behalf. Wix.com will not process your data for our own benefit. For more information about Wix’s obligations as a data processor for your customer data, see our Data Processing Agreement: https://www.wix.com/about/privacy-dpa-users.

 

To avoid any doubt: Wix does not sell user personal information to third parties for the intents and purposes of the CCPA. Wix.com gives us tools to be CCPA-compliant. However, there are multiple and essential steps we will need to take on our side. Compliance with the CCPA is the responsibility as a site owner. We are the ones who is deciding what data will be collected and how it is handled.

 

As stated in Wix’s Terms of Use: https://www.wix.com/about/terms-of-use, it is our responsibility to ensure that Wix services are permitted and abide by our local laws. Both the CCPA and GDPR are complex laws that demand multiple actions from site owners.

 

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly, and in some cases, through the use of cookies or other similar technologies (which you may consent to, depending on your location).

 

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

You can opt-out of targeted advertising by:

• Facebook - https://www.facebook.com/settings/?tab=ads

• Google - https://www.google.com/settings/ads/anonymous

• Bing - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

How do we store, use, share and disclose our site visitors' personal information?

Our “Site” is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

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Using Personal Information

At Gizella, we use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

 

Lawful basis

We process your personal information under the following lawful bases and data regulation:

• Your consent;

• The performance of the contract between you and the Site;

• Compliance with our legal obligations;

• To protect your vital interests;

• To perform a task carried out in the public interest;

• For our legitimate interests, which do not override your fundamental rights and freedoms.

 

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Retention

When you place an order through the Gizella website, we will retain and maintain your Personal Information and Order Information for our records unless and until you ask us to delete this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

 

Automatic decision-making

You have the right to object to processing based solely on automated decision-making (which includes profiling) when that decision-making has a legal effect on you or otherwise significantly affects you.

 

We do/do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor Wix uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

 

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

 

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Selling Personal Information

The Gizella website does not sell Personal Information to third parties for any intents and purposes.

 

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Your Rights

At Gizella, you have the right to access personal information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us through the contact information below. Your Personal Information will be initially processed and may be transferred outside of Australia for storage and further processing.

 

Additionally, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site) or otherwise to pursue our legitimate business interests.

 

In the circumstances, our “Site” may be accessed by European and California residents:

 

GDPR

If you are a European resident, you have the right to access personal information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us through the contact information below.

 

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Wix’s GDPR: https://support.wix.com/en/article/general-data-protection-regulation-gdpr.

 

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site) or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

 

If you would like to submit these requests, please contact us at the address below.

 

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Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Gizella website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you do not have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it is their first time visiting or if they are a frequent visitor.

 

We use the following cookies to optimize your experience on our Site and to provide our services.

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Cookies Necessary for the Functioning of the Store

 

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The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

 

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience, and parts of our website may no longer be fully accessible.

 

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

 

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

 

Informing Our Visitors About Cookies

Data privacy laws and regulations are required to inform you that we are using cookies. This can be done by adding a cookie banner to our site. For more information about cookies, we recommend reading All About Cookies: http://www.allaboutcookies.org/. You should be able to see what cookies are used and how to manage them properly.

 

The following links explain how to access cookie settings in various browsers:

• Cookie settings in Firefox: 

http://support.mozilla.com/en-US/kb/Enabling%20and%20disabling%20cookies

• Cookie settings in Internet Explorer:

https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

• Cookie settings in Google Chrome:

http://www.google.com/support/chrome/bin/answer.py?answer=95647

• Cookie settings in Safari (OS X):

http://support.apple.com/kb/PH17191?viewlocale=en_US&locale=en_US

• Cookie settings in Safari (iOS):

https://support.apple.com/en-us/HT201265​

• Cookie settings in Android:

https://support.google.com/chrome/answer/95647?   co=GENIE.Platform%3DAndroid&hl=en&oco=0

 

How do we use cookies and other tracking tools?

If your website tracks personal information through the use of cookies, for example, you must make this clear to your site visitors. Be clear about what tracking tools (e.g., cookies, flash cookies, web beacons, etc.) your website employs, what personal information they gather and why they are being used.

It is important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

 

How can our site visitors withdraw their consent?

If you do not want us to process your data anymore, please contact us at hello@gizella.com.au

 

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

 

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THIRD-PARTY APPS AND INTEGRATIONS

The Gizella website may use cookies, such as Wix's business solutions, third-party apps, or third-party integrations (e.g., Google Analytics, Facebook Ads). These apps and integrations may place additional cookies on the site.

 

Wix uses cookies for important reasons, such as:

• To provide a great experience for your visitors and customers.

• To identify your registered members (users who registered to your site).

• To monitor and analyze the performance, operation and effectiveness of Wix's platform.

• To ensure our platform is secure and safe to use. 

 

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DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our Gizella website’s data collection and use practices when we detect and see a Do Not Track signal from your browser.

 

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CHANGES

Gizella may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

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PRIVACY POLICY UPDATES

Gizella reserve the right to modify this privacy policy at any time, so please review it frequently.

 

Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

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QUESTIONS AND YOUR CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@gizella.com.au

 

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@gizella.com.au

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Last update: 14 April 2024

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